Privacy Policy

This Privacy Policy explains how Hollycorn N.V. ("we", "us", "our"), the operator of the website luckyvibes.casino, handles the personal data of its visitors and registered users. We operate under the licence issued by the Curaçao Gaming Control Board, number OGL/2023/176/0095. By using our website and services, you acknowledge the practices described in this document.

Data we collect

We process the following categories of personal data, depending on how you use our website and services:

Identity data, such as your name, date of birth, and nationality.
Contact data, such as your email address, telephone number, and postal address.
Account data, such as your username, password, account settings, and preferences.
Verification data, such as copies of identity documents and proof of address, where we need them to confirm your identity.
Financial and transaction data, such as the payment methods you use, deposits, withdrawals, and your activity on the website.
Device and usage data, such as your IP address, browser type, device type, language settings, and the pages you visit.
Communication data, such as messages you send to us and our replies.

How we use data

We use personal data only for purposes connected to providing and managing our services, including:

creating and maintaining your account;
confirming your identity and your eligibility to use our services;
processing deposits, withdrawals, and other transactions;
responding to your enquiries and providing customer support;
detecting, preventing, and investigating fraud, abuse, and other unlawful activity;
meeting our legal and regulatory obligations, including those that come with our licence;
supporting responsible gaming measures;
maintaining, testing, and improving the functioning of our website;
sending you service notices and, where you have agreed to it, information about our offers.

We do not sell your personal data. We share it only with parties who help us operate the services, such as payment providers and verification providers, with competent authorities where the law requires it, or where you have given your consent.

Data security

We apply technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. These measures include:

encryption of data transmitted between your device and our website;
restricted access to personal data, limited to staff and service providers who need it for their tasks;
confidentiality obligations for those who handle personal data;
regular review of our systems and procedures.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can help protect your account by choosing a strong password, keeping it confidential, and telling us promptly if you suspect unauthorised use.

Privacy rights

Subject to applicable law, you have the following rights regarding your personal data:

the right of access: to request confirmation of whether we process your personal data and to receive a copy of it;
the right to rectification: to ask us to correct inaccurate or incomplete data;
the right to erasure: to ask us to delete your personal data where there is no longer a valid reason for us to keep it;
the right to portability: to request your data in a structured, commonly used format, or to ask for it to be sent to another provider where this is possible.

You may also ask us to restrict the processing of your data or object to it in certain circumstances. We may need to verify your identity before acting on a request. Some data may have to be kept for as long as the law requires, even after you ask for its deletion. To exercise any of these rights, please contact us using the details below.

Get in touch

If you have questions about this Privacy Policy or about how we handle your personal data, please write to us by email at [email protected].